TERMS OF SERVICE


NEW CLIENTS
All new clients will need to complete a client information sheet and sign the ‘Terms of Service, we will also discuss your requirements for grooming and inspect your dog. This process will take about 10-15 minutes so please allow time.

CANCELLATION
We hope you don’t have to cancel your grooming appointment but if you do please give us as much notice as possible, we are a small
business and ‘no shows’ can have a detrimental effect on us, if we have enough notice we may be able to fill your appointment slot.
Cancellation charges are as follows
More than 24 hours cancellation notice No charge
Less than 24 hours cancellation notice 25% of groom cost
No-show 50% of groom cost
Exceptions will be made for unavoidable emergencies. If you cancel twice within a 12 month period we will require a 50% deposit for all
bookings.

PICK UP
We will notify you when your dog’s groom is completed and they are ready for collection by phoning you. Due to limited space within the
salon we cannot hold completed dogs indefinitely and ask that you collect your dog within 30 minutes of being advised. If your dog is social
and gets along with the daycare dogs we can hold them until lunchtime if a morning appointment or until closing if an afternoon
appointment for a £5 fee. Any dog that is not collected within a suitable time will be charged a £5 late collection charge per every half hour
that passes. This fee is payable on top of the cost of the groom carried out.

VETERINARY CARE
Shamoooch has my permission to do whatever they feel is appropriate for the wellbeing of my dog. Should they determine that veterinary
care is warranted, I agree to pay all associated fees and costs. If my veterinarian is not readily accessible Shampooch is authorised to use a
veterinarian of their choice.

PREVIOUS CONDITIONS UNCOVERED
Shampooch is not responsible for any conditions or problems discovered during grooming, Shampooch will inform you of anything found at
collection so that you are able to take appropriate action.

VET CARE NEEDED AFTER GROOM
should veterinary care be necessary as a result of any services by Shampooch, I will notify Shampooch within 48 hours of such care.
Reimbursement for such care will be at the sole discretion of Shampooch and unless it can be clearly shown that Shampooch is liable, all costs
will be at my expense.

MATTED
I agree to allow Shampooch to shave my dog if it is deemed to be matted to an extent that dematting would cause pain and suffering to the
dog. Whether a dog is “matted” is at the sole discrimination of Shampooch. I will be informed and given the option to pick my dog up by
Shampooch before the procedure is carried out. Shampooch shall not be held liable for any after grooming effects of the dematting shaving
process and problems uncovered on a matted or otherwise neglected coat. These include, but are not limited to: itchiness, skin redness or self
in inflicted irritations/abrasion from excessive external rubbing. I understand that the time and costs associated with dematting are unpredictable
and subject to the condition of my dog,

REFUSAL OF SERVICE
Shampooch reserves the right to refuse to groom any dog for the health and safety of the groomer and/or the dog. A muzzle may be used.
Services may be discontinued if Shampooch determines that a dog presents an unsafe condition. Such conditions include but are not limited
to: behavior issues, health problems and parasites. I agree to inform Shampooch prior to grooming if the dog has ever bitten any human,
another dog or has any aggressive tendencies whatsoever. I understand and agree that I will be held solely liable for any harm, injury or
property damage caused by my dog.

CANCELLATIONS
Should I have to cancel my dogs appointment, I agree to notify Shampooch no sooner than 24 hours prior to the scheduled appointment. I
agree that if I cancel 2 appointments, a 50% deposit will be taken when booking the next appointment. If less than 24 hours’ notice is given
for cancellation of appointment, a 25% cancellation fee will be charged, payable on next appointment.

RELIEF PRIOR TO GROOMING
I agree to make sure my dog has relieved itself prior to drop off at Shampooch. If my dog fouls in the salon I agree to pay the subsequent
charge of £5 per accident to cover the extra time it takes to groom my dog.

EXCESSIVE GROOMING
If your dog requires more than 3 hours work due to excessive matting or an overdue appointment, Shampooch reserve the right to stop the
grooming and request the dog comes for a return visit at an additional charge to the owner.

OLD AGE DOGS
If my dog is of an age that Shampooch considers to be elderly, only grooming work that they will tolerate will be carried out. Shampooch will
not cause undue stress to an elderly dog, however all work will be attempted.

COMPLAINTS
If for any reason, I am not happy with any aspect of my dogs grooming experience at Shampooch, I agree to inform them within 48 hours of
my appointment. I understand that it can sometimes be difficult interpreting a customer’s requests exactly, but this can be easily rectified.

PHOTOS
I give Shampooch permission to take photos of my dog during the grooming process; the photos may be posted on facebook and might be
used in promotional materials specific to Shampooch at StudioK9.

PAYMENT
I agree to pay all costs for the grooming at the time of collection.

OWNER NAME                                    SIGNATURE

DOGS NAME                                      BREED

DATE


PLEASE ADVISE SHAMPOOCH OF ANY CHANGES TO YOUR DOGS HEALTH OR TEMPERAMENT SINCE SIGNING THE ‘TERMS OF SERVICE'

 

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